TenetLoop, Inc., a Delaware corporation, owns and operates TenetDocs™. TenetLoop, Inc. is the company behind this product and the one answerable for it. When you use TenetDocs for your own account, TenetLoop, Inc. decides how your data is handled. When your business uses TenetDocs to hold records about its customers, your business decides that and we act on its instructions — so questions about those records go to that business rather than to us.
Our address for anything on this page is legal[at]tenetloop.com — written that way to keep it away from address harvesters, so replace `[at]` with the @ sign when you write to us.
What the product needs to work, plus anything you choose to give us or consent to us to collect from other sources:
We do not buy data about you, we do not build advertising profiles, and we don't sell or share your data.
Each of these matches a purpose in the table further down, so you can see the switch behind the sentence:
That list is exhaustive as of the version of this statement you are reading. We do not use your data for advertising, we do not profile you to sell to you, and we do not hand it to data brokers.
To run the service, a short list — and every one of them acts only on our instructions:
That is the whole list right now. Some of these run computers outside the country you are in; we use them because we need them to provide the service you asked for, and they are bound to protect what we send them.
Three other situations can put your data in someone else's hands:
If you opt in to TenetDocs text messages, we use your mobile number only to send the messages you chose. We do not sell, rent or share your mobile number or your text-messaging consent with third parties or affiliates for marketing or promotional purposes. Telnyx, listed above, delivers the messages on our instructions and for no other purpose. Message frequency varies and message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.
Your records stay for as long as your account does — that is the point of them. Delete something and we delete it.
Permanently deleting a business is not the same as closing it. The moment it is confirmed, the business is locked for everyone who used it, and its database and documents are destroyed after a 168-hour (seven-day) removal window. The window is there so a deletion made by mistake can still be undone.
Where we have to keep a specific record — to settle a bill, defend a claim, or meet an obligation we cannot lawfully drop — that record stays and the rest goes. Which record, and why, is part of the answer you get when you ask us to delete. Things kept for a fixed short period are listed in the table below.
Three things are deliberately kept even when other data goes: a record of a consent or preference you gave or refused, the record of each change to your consents and preferences, and the record of each legal notice we sent you — which document and version, when, and the address it went to. All three exist to protect you and to prove what was said and when — erasing the evidence that you said no, or that we told you, would leave nothing to show it.
You can ask us to:
Start any of these from this page — no account needed, because the request belongs to you and not to a login. We ask you to confirm the request from your email address first: "send me everything you have on this person" is the single most valuable thing a stranger could ask us, so we check who is asking before we answer.
The switches below are separate and take effect immediately. Anything not marked Always on is off until you turn it on, and you can turn it back off whenever you like.
If you think we have got this wrong, tell us at legal[at]tenetloop.com — and if we do not put it right, you can complain to the data-protection authority where you live.
TenetDocs is a tool for running a business, it is not meant for children, and we do not offer it to them. We do not knowingly collect anything about a child; if we learn that we have, we delete it. If you think a child has given us information, tell us at legal[at]tenetloop.com.
This section applies to people who live in California and is additional to everything above. Where it says something different from the rest of this statement, this section governs for California residents. It is provided under the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the "CCPA").
Who this is about. TenetLoop, Inc. is the business for personal information about you as a TenetDocs account holder or visitor to our sites. Where a business uses TenetDocs to hold records about its own customers, that business is the one that decides how those records are handled and we act as its service provider — we process them only to provide the service, under contract, and we do not retain, use or disclose them for any other purpose. A request about those records goes to that business.
In the last 12 months we have collected these categories of personal information. Every one is collected from you, from your business, or from your device as you use the product, or, where you have asked us to, from publicly available sources — we do not buy personal information from data brokers or acquire it from third-party lists.
| Category | What it is here | Why we collect it | Who we disclose it to for a business purpose |
|---|---|---|---|
| Identifiers | Your name and email address, your account and business identifiers, and your IP address | To create and run your account, sign you in, secure it, and contact you about the service | Our hosting provider (Fly.io) and our email provider (Resend) |
| Commercial information | The records, documents and messages you create in the product | To provide the product itself and to answer you in the assistant | Our hosting provider (Fly.io); the AI model provider (Anthropic PBC) when the assistant answers you |
| Internet or other electronic network activity | Which pages you opened and when, timings, your browser type, and the page that sent you here | To show you your own history, to tell whether something is broken, and to count in aggregate whether the product works | Our hosting provider (Fly.io) |
| Audio, electronic or visual information | Session recordings, and the feedback you write, where you have switched those on | To improve the product and the knowledge embedded in the platform | The people who build this product |
| Professional or employment-related information | Your role in the business you work in, if you give one | To decide what you are allowed to see and do in that business | Our hosting provider (Fly.io) |
| Inferences | A coarse guess at visitor type on our entry page, where you have allowed it | To choose which version of the entry page to show you | Nobody |
| Sensitive personal information | Your account log-in credentials | To sign you in and keep your account secure | Nobody |
Sensitive personal information. The only category we collect is account log-in credentials, and we use and disclose it solely for the purposes the CCPA permits without a right to limit — providing the service you asked for and keeping it secure. We do not use or disclose it to infer characteristics about you, so there is no "limit the use of my sensitive personal information" right for us to offer.
Categories we do not collect. For completeness, because a list of categories is only credible if it is bounded: we do not collect education information, geolocation beyond what an IP address implies, biometric information, or information about characteristics protected under California or United States law. We take no payment details — the product does not process payments.
No sale, no sharing. We do not sell personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined by the CCPA. We have not done so in the preceding 12 months. We run no advertising, and we disclose nothing to third-party advertisers. This is also true of personal information about anyone we know to be under 16 years of age; TenetDocs is a business tool and is not offered to children.
Global Privacy Control. A browser or extension can send a Global Privacy Control signal, which is an opt-out of sale and sharing. Because we do neither, there is no sale or share for that signal to stop. Your choices over what we do with your data are the switches on the privacy page, and those bind us whatever your browser sends. The California Privacy Protection Agency publishes guidance on valid Global Privacy Controls at https://oag.ca.gov/privacy/ccpa.
How long we keep it. As set out in How long we keep it above.
You have the right to:
Because we do not sell or share personal information, and do not use sensitive personal information beyond the permitted purposes, there is no opt-out for us to offer you on either count.
Use the request form at the bottom of this page — it opens a tracked request against your email address. You can also write to us at legal[at]tenetloop.com (replace `[at]` with the @ sign).
Verification. We ask you to confirm the request from the email address it concerns before we answer it. "Send me everything you have on this person" is the single most valuable thing a stranger could ask us, so we establish who is asking first. For a request to know specific pieces of information, we may ask for additional confirmation matched to the sensitivity of what is being asked for. Because the rights in this section belong to California residents, we may also need to establish where you live before we can answer under it — the rights in the statement above are open to you either way.
Authorized agents. You may use an authorized agent to make a request on your behalf. We ask the agent for written permission signed by you, and we ask you to verify your own identity with us directly, unless the agent provides a power of attorney.
Timing. We confirm receipt of a request within 10 business days and respond within 45 calendar days, which we may extend once by a further 45 days where the request is complex, telling you why.
Questions, requests and complaints about anything on this page go to legal[at]tenetloop.com — replace `[at]` with the @ sign. Written to us, that reaches TenetLoop, Inc., a Delaware corporation.
The fastest route for a data request is the form at the bottom of this page: it opens a tracked request against your email address rather than an inbox thread.
This statement is a published document with a version and a date, both shown at the top of this page. Changing it means publishing a new version, and the one it replaces is kept — so the wording in force when you made a choice stays on the record. Where a change is significant, we email the address on your account when the new version is published.
Anything not marked Always on is off until you say otherwise, and you can change your mind here at any time.